Refund policy

Dapper Jack Return and Refund Policy

At Dapper Jack, we stand by the quality of our men's grooming products. If you're not fully satisfied with your purchase, we're here to help. Below is our return and refund policy:

Returns

  • Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. It must also be in the original packaging.
  • Return Window: You have 30 days from the date of delivery to return an item.
  • Non-returnable Items: Certain items are non-returnable, including:
    • Gift cards
    • Promotional or free items
    • Products purchased on clearance or during special sales

Return Process

  1. Contact Us: Before returning a product, please contact our customer service at getdapperjack@gmail.com with your order number and reason for the return. We will provide you with a return authorization and shipping instructions.
  2. Return Shipping: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
  3. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the item's condition.

Refunds

  • Approval: If your return is approved, we will process your refund within 7-10 business days. The refund will be applied to your original method of payment.
  • Partial Refunds: In some cases, only partial refunds will be granted (if applicable):
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at getdapperjack@gmail.com.

Late or Missing Refunds

  • If you haven’t received a refund within the expected time frame, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [insert contact email].

Shipping Damage or Issues

If you received an item that was damaged during shipping, please contact us immediately with photos of the damaged product and packaging